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Tuesday, 9 May 2017

Tata Business Support Services walk-in for Semi Voice Process

May 09, 2017 Posted by jobscorners ,

Company :Tata Business Support Services Pvt. Ltd.

Website :www.tata-bss.com

Job Role :Semi Voice Process

Eligibility :Any Graduate

Experience :0 - 1 Year

Salary :1,50,000 - 2,50,000 P.A.

Job Location :Hyderabad

Walk-In Date :09 May - 12 May 2017

Company Profile:

Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. 
We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio. 
We employ a 5000 strong skilled workforce across the globe that provides 24x7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.

Job Details:

  • Education Qualification: Graduate with 15 years of formal English Medium education.
  • Experience: Fresher or 6 months .
  • Pre-requisite: Candidate to be proficient in business writing skills.
  • Typing Speed: 25 words per minute with 90% accuracy.

Job Responsibilities:

  • High on confidence.
  • Complex problem solving (identification, resolution).
  • Passion to meet and exceed expectation.
  • Expressive - adequate articulation.
  • Ability to develop a rapport with every customer.
  • Positive attitude.
  • Experience relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
  • Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.

Venue Details:

Tata Business Support Services (TBSS),
Gowra trinity building, 1st floor,
Above Passport office, Chiran Fort Lane,
Lane beside Splendid Towers, Begumpet, Hyderabad.

Contact Person:

B Vinay Kumar

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